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 Entry Level Retail Jobs Lead to Lucrative Careers By Chris Robertson If you were to survey store managers, merchandisers, buyers, or other high-level retail executives, virtually all of them would say that their first retail jobs were in customer service or in retail sales. They may have started part-time when they were students, took seasonal mall jobs during the holiday season, or started full-time after taking classes in merchandising or in management. For almost every retail professional, though, what began as a retail job turned into a retail career.How did they work their way up the ladder of retail work? First, they built a foundation based on customer service and sales. This is partly because, when it comes down to it, every successful retail operation is built upon customer satisfaction. A retailer that offers great prices and good merchandise may do well initially, but if the retailer doesn't take care of customers, the operation is no more than a flash in the pan. Therefore, a proven commitment and passion for exceptional customer service is necessary before advancement is possible.But the act of keeping customers happy is only one component of enjoying career advancement through retail opportunities. Equally important are the skills you acquire while developing your talent for customer service. After all, customer satisfaction requires a high degree of efficiency (for example, quickly ringing up sales), the ability to troubleshoot (determining what the problem or challenge is and how to fix it), strong interpersonal skills (remaining calm when a customer is upset), and great communication (both in listening and speaking).Customer service or sales jobs in retail quickly separate those with star potential from those who simply take store jobs out of convenience. Store managers understand that those who have stellar customer service skills directly contribute to the profitability of the enterprise. After all, you are instrumental in establishing and maintaining customer relationships, which result in repeat customers and increased sales. Because retailers almost always promote from within the company, you are well positioned to move up in the company.As you gain experience in customer service or sales, you are likely to discover other positions that appeal to you. Perhaps you would like to explore retail merchandising, and assume responsibility for merchandise displays, signage, and everything else the customer sees when he or she enters the store. Merchandising is an exciting job that engages your creativity, Click here for the rest. |
 
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